Entries from October 2009

Thursday, October 15th, 2009

Drop Offs and the Profit of Friendship

There is only one positive, productive thing you can do about drop offs. I’m not saying that there is only one thing you can do about them, but only one is positive and productive. Those drop-off non-customers think that you are here to serve them with free carrier boxes, help with the waybills, customs forms [...]

Thursday, October 1st, 2009

What you Sell, Part 1

Customer Lady Frugal: You charge 11 cents more for stamps than the post office! Your mailing and shipping rates are almost double those at the post office – that’s outrageous – maybe even illegal. This is outrageous!! Store Owner: Ma’am, I don’t sell stamps here. I don’t sell shipping, boxes, bubblewrap, copies, peanuts, or faxes. [...]